A Can question

Can an SEO company track conversion improvements?

3 min read Cites 1 source

Yes, at the level of the pages people arrive on, provided tracking is set up before the work starts. A company can show how many inquiries, bookings, or sales came from visitors who arrived through organic search, and which landing pages produced them. What it cannot show from Google’s tools is which individual search query led to a particular conversion, because Search Console’s query data and Analytics’ conversion data only meet at a few points. A useful report is honest about that boundary.

Decide what counts as a conversion

A conversion is an action with value to your business: a submitted form, a booked call, a quote request, a purchase. In Google Analytics, these actions are recorded as events and marked as key events so the reports treat them as outcomes. The choice of which actions to count is a business decision, made with you, and it has to be made before the baseline is taken, because marking an event as a key event does not apply to the past.

Keep conversions and traffic apart

Organic traffic counts visitors who arrive from unpaid search results. Conversions count the visitors who then do something of value. The two can move differently: traffic can rise while conversions stay flat, or the reverse. A report that shows both, page by page, lets you see whether more visits are turning into more business, and where they are not.

What can be connected, and what cannot

Analytics can show conversions by channel, so you can isolate organic search, and by landing page, so you can see which pages produce outcomes. That is the most useful view for SEO work, because the pages are what the work changes.

Search queries are a different matter. When Search Console is linked to Analytics, Google’s help on the Search Console integration states: “Search Console metrics are only compatible with Search Console dimensions and the following Analytics dimensions: Landing page Device Country.” For the queries report specifically, it adds that you can drill into the data “by Search Console dimensions (but not by Analytics dimensions).” In practice, you can see which queries brought clicks to a landing page, and how many conversions that landing page produced, but not a conversion count for each query. A report that claims to show conversions per search query is either estimating or using another data source, and it should say which.

Conversions that happen off the site

Some valuable actions do not happen on your website: a phone call after a visit, an inquiry by email, a sale closed later by your team. These need their own tracking, such as call tracking or matching leads in your customer records to the visits that preceded them. Without that, the report undercounts what search brings in, and the company should say which conversions it cannot see.

Checking the conversion setup before work begins

Ask which actions the company will mark as key events and whether they are set up before work begins, how it will report conversions by landing page, how it handles phone and offline conversions, and what it means if it ever reports conversions by search query. Clear answers to these give you conversion figures you can check for yourself.